Testimonials

Everything all of you do every day to help the Bertram House residents and their families is so important and valued. We can never thank you enough.

Family of a 12.5-year resident

The staff are fabulous. My mother is enveloped by the Bertram House family and we couldn't be more grateful for the care and warmth she receives every single day.

Family of a 7-month resident

From the very first day, to her last breath, you cared for her as if she were your own family. There are no words to adequately express our gratitude.

Family of a 5-year resident

Everyone here is loving and kind, always trying to help in every way they can. I feel truly at home and cared for at Bertram House.

8-year resident

My dad had the best 6 years and 8 months of his life that any person on earth could ever wish for. Bertram House gave him a home full of love.

Family member

My wife has Alzheimer's and she seems like a new person every day thanks to the incredible Reminiscence floor staff. They are truly angels.

Resident of 5 years, Reminiscence floor

My Mum and I would like to thank everyone for their amazing commitment, dedication, and hard work. We are blessed to have found such a wonderful place.

Resident and Family Member

The staff are marvelous. Suits me to a T. They are courteous and polite. People treat me nicely. Meals are terrific.

Resident

We are so appreciative of everyone and they should know they are a big part of what makes John Bertram House special. The level of care and dedication is extraordinary.

Family Member

They help me a lot. They do it for me so they must do it for others. They couldn't do more for me. Love exercise class!

Resident

I now know firsthand the certitude of the words "John Bertram House is with you." I consider the Bertram staff as angels on earth.

Family Member

The staff at John Bertram House of Swampscott is one of the best. They take great care of the residents and treat them as their own family.

Family of Resident

It is one of my favorite communities to visit! Everyone is welcoming, helpful and seem to really enjoy their jobs. The positive energy is tangible.

Contract VNA Professional

John Bertram House of Swampscott is a warm and inviting residence that created a welcoming home. Consistently a caring, compassionate, and safe environment for our loved one.

Family Member — May 2025

John Bertram House of Swampscott is an exceptional assisted-living center. The team goes above and beyond to ensure each resident feels cared for, respected, and valued.

Family Member — April 2025

The activities calendar is packed with engaging field trips, exercise classes, and fun ways to stay active and develop friendships.

Family Member

My dad received excellent personal care, great food, and wonderful socialization for 3 years. The staff is truly caring, conscientious, and dedicated.

Family of 3-year resident

It feels more like a bed and breakfast than a resort or hospital. They had salon services, library, garden, and a van for outside activities — everything you could want.

Visitor

Under new leadership, the community has reached an entirely new level of excellence. The improvement has been remarkable.

Recent Family Member

My mom enjoyed the activities, meals, and friendships. She was thriving, not just living somewhere. There is a real difference between the two.

Family of 5-year resident

There was a palpable sense of warmth and welcome from the moment we walked in. Every single person was kind, attentive, and clearly passionate about what they do.

Recent Visitor